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DI-MEL
ASSOCIATES GENERAL INFORMATION
Di-Mel Associates requires that you
complete our credit application and resale card (if applicable) before your
order is processed. In addition, we reserve the right to require a
deposit or pre-payment on special order materials and services.
A Deposit Is Required
For All New Accounts.
ARTWORK
Artwork must be
complete, clean, and color separated (if more than one color) and sized to fit the
item you are ordering; plus bleeds (if applicable). Faxes or photocopies
of artwork will not be accepted.
ELECTRONIC
ARTWORK or DISK SUBMISSION
Before submitting electronic or digital
artwork to Di-Mel Associates, please confirm with us
what type of graphical file we require for your project. When submitting
your file, make sure that all text is converted to outlines, and that you
include all fonts and any graphical files used in your layout. We also
require that you provide a laser printout of the art.
COPY
ERRORS
Client submitted
artwork should be reviewed prior to submitting for production and final
output. We are not liable for errors in client submitted art or designer
files that inadvertently became part of the product.
TEMPLATES
After you’ve placed
your order and before beginning your design and layout, please call us to
receive a factory-supplied template for you to use. Most jobs will
require the client to lay the artwork out on a factory-supplied template.
CHANGES/CANCELLATIONS
Changes to orders in progress, will
require a written Change Order calling out all the changes, they may or may not
require additional cost and/or time. Cancellation after the order is in
progress will require payment for worked performed and material fees incurred.
DAMAGED OR
DEFECTIVE GOODS/CLAIMS
If your shipment has been damaged in
transit please mark the shipment “Received
Damaged” and contact us immediately. We are not responsible for damage incurred during shipment. Please inspect all cartons and make claims through the
carrier. Claims for defective goods must be made within 45 days from invoice
date. We require that samples of the defective goods be sent to us for
inspection. Once goods are found to be defective, we may require that all the
defective goods are returned for inspection. We will then discuss replacement
or alternative options for the defective goods. Any goods used and not
returned to us will not be considered defective.
OVERRUNS/UNDERRUNS
On custom made orders,
we cannot guarantee production of the exact quantity ordered. Therefore, we
reserve the right to ship up to 10% over or under based on industry
standards. If you, or your client, need an EXACT quantity, there is a
surcharge added based on quantity and percentage of overs/unders.
Orders requiring an EXACT quantity must be discussed prior to job placement.
PAYMENT
If any portion of your project is to
be paid by CREDIT CARD, it will be
necessary to add 3% to the quoted price.
PREP CHARGES
If your order requires additional prep time to ensure a specific outcome,
please notify us so that we can confirm if any additional charges will apply.
PRODUCTION TIME
Production time is different for every order/product and
depends on the factory’s internal production schedule. Items requiring
special production times must be discussed prior to job placement.
Production time does not start until the factory has finished artwork or final
proof approval if a proof is required. We will always try our best to
meet our client’s needs.
PROOFS
We are capable of providing pre-production proofs for most orders.
These are normally provided to ensure graphical accuracy and show
construction. The cost for these proofs will be based on the material
used, construction, and graphics required. Proof approval or any changes
needed must be provided in writing and proofs need to be returned to Di-Mel Associates for production to begin. Changes
may incur additional charges.
SAMPLES/PROTOTYPES
If samples/prototypes are needed prior to job, please
let us know your requirements and we will do our best to meet your needs. As
the demand for samples has increased, we may require a deposit for each stock
sample provided. You may receive a credit to your account, when the
sample is returned and your order is placed. In order to receive full
credit for a sample it must be returned in the same condition as we sent it to
you. Samples will be shipped under your FedEx account number. You
will be invoiced for all proofs, prototypes, custom samples, custom color
matches, oversize material swatches, ink draw-downs, digital proofs &
freight, etc. that are required by you.
SHIPPING
Freight F.O.B. factories. We normally ship
completed jobs by ground service or truck carrier depending on the size of the
job. If you desire expedited freight or for your job to be shipped on a
company freight account number, please notify us prior to shipment. We
need to be notified of any needed “inside deliveries” at time of job placement.
DROP SHIPMENTS
There is a $45.00 charge per location for drop shipments.
STOCK/MATERIALS
Material selection and availability may change
without notice and are subject to occasional mill variations in texture, weight
and color.
TERMS & CONDITIONS
Terms and conditions set forth above are subject to
change without notice. 9/06