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DI-MEL ASSOCIATES GENERAL INFORMATION,
TERMS AND CONDITIONS
CREDIT APPLICATION & DEPOSITS
Di-Mel Associates requires that you complete our credit
application and resale card (if applicable) before your order is processed.
In addition, we reserve the right to require a deposit or pre-payment on special
order materials and services. A
Deposit Is Required For All New Accounts.
ARTWORK
Artwork must be complete, clean, and color separated (if more
than one color) and sized to fit the item you are ordering; plus bleeds (if
applicable). Faxes or photocopies of artwork will not be accepted.
ELECTRONIC ARTWORK or DISK SUBMISSION
Before
submitting electronic or digital artwork to Di-Mel Associates, please confirm
with us what type of graphical file we require for your project. When
submitting your file, make sure that all text is converted to outlines, and that
you include all fonts and any graphical files used in your layout. We also
require that you provide a laser printout of the art.
COPY ERRORS
Client submitted artwork should be reviewed prior to submitting
for production and final output. We are not liable for errors in client
submitted art or designer files that inadvertently became part of the product.
TEMPLATES
After you’ve placed your order and before beginning your design
and layout, please call us to receive a factory-supplied template for you to
use. Most jobs will require the client to lay the artwork out on a
factory-supplied template.
CHANGES/CANCELLATIONS
Changes
to orders in progress, will require a written Change Order calling out all the
changes, they may or may not require additional cost and/or time. Cancellation
after the order is in progress will require payment for worked performed and
material fees incurred.
DAMAGED
OR DEFECTIVE GOODS/CLAIMS
If
your shipment has been damaged in transit please mark the shipment “Received
Damaged” and contact us immediately.
We
are not
responsible for damage incurred during shipment. Please
inspect all cartons and make claims through the carrier. Claims for defective
goods must be made within 45 days from invoice date. We require that samples of
the defective goods be sent to us for inspection. Once goods are found to be
defective, we may require that all the defective goods are returned for
inspection. We will then discuss replacement or alternative options for the
defective goods. Any goods used and not returned to us will not be
considered defective.
OVERRUNS/UNDERRUNS
On custom made orders, we cannot guarantee production of the
exact quantity ordered. Therefore, we reserve the right to ship up to 10% over
or under based on industry standards. If you, or your client, need an
EXACT quantity, there is a surcharge added based on quantity and percentage of
overs/unders. Orders requiring an EXACT quantity must be discussed prior to job placement.
PREP CHARGES
If your order requires additional prep time to ensure a specific
outcome, please notify us so that we can confirm if any additional charges will
apply.
PRODUCTION TIME
Production time is different for every order/product and depends
on the factory’s internal production schedule. Items requiring special
production times must be discussed prior to job placement. Production time
does not start until the factory has finished artwork or final proof approval if
a proof is required. We will always try our best to meet our client’s
needs.
PROOFS
We are capable of providing pre-production proofs for most
orders. These are normally provided to ensure graphical accuracy and show
construction. The cost for these proofs will be based on the material
used, construction, and graphics required. Proof approval or any changes
needed must be provided in writing and proofs need to be returned to Di-Mel
Associates for production to begin. Changes may incur additional charges.
SAMPLES/PROTOTYPES
If
samples/prototypes are needed prior to job, please let us know your requirements
and we will do our best to meet your needs. As the demand for samples has
increased, we may require a deposit for each stock sample provided. You
may receive a credit to your account, when the sample is returned and your order
is placed. In order to receive full credit for a sample it must be
returned in the same condition as we sent it to you. Samples will be
shipped under your FedEx account number. You will be invoiced for all
proofs, prototypes, custom samples, custom color matches, oversize material
swatches, ink draw-downs, digital proofs & freight, etc. that are required
by you.
SHIPPING
Freight F.O.B. factories. We normally ship completed jobs
by ground service or truck carrier depending on the size of the job. If
you desire expedited freight or for your job to be shipped on a company freight
account number, please notify us prior to shipment. We need to be notified
of any needed “inside deliveries” at time of job placement.
DROP SHIPMENTS
There is a $45.00 charge per location for drop shipments.
STOCK/MATERIALS
Material selection and availability may change without notice and
are subject to occasional mill variations in texture, weight and color.
TERMS & CONDITIONS
Terms and conditions set forth above are subject to change
without notice. 9/06
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